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If an accessory or component is missing, we will ask you to pay for it.

Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If the item has a high value, we may ask you to return it. If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in original package. We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. Once your order has been shipped, it can no longer be canceled.

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Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.3. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.2.

Note: After-Sale- Email note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories. 1. Click on “Delete this order” and confirm that you want to cancel it. Click on the order number that you would like to cancel.ģ. Log in to 'My Account' and click on 'My Orders'.Ģ. There are no order cancellations accepted if no problems with the quality.ġ. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. If your order is unpaid from us, you can easily cancel your order by yourself. If it's not product quality itself, unfortunately, we can’t offer you a refund or exchange.Īll of our products can be canceled until they are shipped. This warranty covers the replacement of the broken unit at our discretion. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. Orders from the Official website, please including an explanation and photographs stating the reason for your request. Regarding the problems not mentioned below, If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy. We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. sticks to the tenet of 'quality first, customer foremost'. You can claim your 24 monthly warranty on. If you decide to change your shipping address within 24 hours, please write to us soon as you place your order. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. For more information on these fees, please contact your local customs office. We cannot advise as to what the costs will be, as they vary by country. Please note that OneOdio does not have any control over duties and taxes. International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Note: Due to COVID-19, some orders may experience processing and delivery delays. For express shipping, we use parcel shippers like UPS, FedEx, or DHL depending on your location. For free/standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost. Ship to the other countries 15~45 working days Ship to the United Kingdom 7~15 working days The time frame of order delivery is divided into two parts:įor In-Stock items, generally, it will take 1-2 business days for us to process your order.įor Pre - Order items, generally, it will take around 30 days (Specific time would be mentioned on the product page) for us to restock IT and then process it in 1-2 business days when it is restocked. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. Our goal is to offer you the best shipping options, no matter where you live.

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In order to arrange the delivery for you in time, please fill in your full shipping address including phone number and zip code.Ģ. We arrange the delivery within 3 working days.

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